TERMS AND CONDITIONS
Tru Plumbing and Gas LLC
Website: https://www.truplumbingandgas.com/
Effective Date: September 11, 2026
1. ACCEPTANCE OF TERMS
Welcome to the website of Tru Plumbing and Gas LLC (“Tru Plumbing and Gas,” “we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your access to and use of https://www.truplumbingandgas.com/ (the “Website”) and your use of our services.
By accessing or using our Website, requesting service, scheduling an appointment, submitting a form, contacting us by phone or text message, or otherwise engaging with Tru Plumbing and Gas, you agree to these Terms. If you do not agree with these Terms, please do not use the Website or our services.
2. ABOUT TRU PLUMBING AND GAS
Tru Plumbing and Gas LLC is a plumbing service company based in Niceville, Florida. We provide residential and commercial plumbing services throughout portions of Northwest Florida, including plumbing repairs and installation, water heater services, leak detection and repair, drain and sewer services, water filtration, and emergency plumbing services.
Florida plumbing license number: CFC1433950.
Business address:
Tru Plumbing and Gas LLC
4612 East Highway 20
Niceville, FL 32578
3. USE OF THE WEBSITE
You agree to use this Website only for lawful purposes and in accordance with these Terms.
You may not:
– Use the Website for any unlawful or fraudulent purpose.
– Attempt to gain unauthorized access to the Website or its systems.
– Interfere with or disrupt the operation or security of the Website.
– Submit false, misleading, or fraudulent information.
– Use automated systems to scrape, copy, or collect Website content without written permission.
– Introduce malicious code, viruses, or other harmful material.
– Impersonate Tru Plumbing and Gas or another individual or organization.
We reserve the right to restrict or terminate access to the Website if we believe these Terms have been violated.
4. SERVICE REQUESTS AND APPOINTMENTS
Submitting a service request through the Website, by phone, text message, or other communication method does not necessarily constitute a confirmed appointment.
Appointment availability is subject to scheduling capacity, technician availability, service area, emergency conditions, and other operational factors.
We may contact you to confirm, modify, reschedule, or cancel an appointment.
Appointment times and arrival windows are estimates and may change because of traffic, weather, emergency calls, the complexity of prior service calls, technician availability, or other circumstances beyond our reasonable control.
5. EMERGENCY SERVICES
Tru Plumbing and Gas may provide emergency plumbing services 24 hours a day, 7 days a week.
If you experience a plumbing emergency, you should take reasonable steps to protect people and property, including shutting off the appropriate water supply when safe to do so.
Website forms, emails, text messages, and other electronic communications may not be continuously monitored. For urgent plumbing emergencies, please call our emergency service number rather than relying solely on an online form or email.
6. SERVICE AREAS
We primarily serve communities in Northwest Florida, including portions of Okaloosa, Walton, and Santa Rosa counties.
Service availability depends on the specific location, type of service requested, technician availability, and other operational considerations. We reserve the right to decline service when a requested location or service falls outside our service area or capabilities.
7. PRICING AND ESTIMATES
We strive to provide clear and upfront pricing. Where applicable, pricing will be presented to the customer before work is performed.
A service request, online inquiry, phone conversation, advertisement, promotional offer, or Website content should not be interpreted as a final binding price unless expressly confirmed by Tru Plumbing and Gas.
The final cost of a service may depend on:
– The nature and extent of the plumbing problem.
– Parts and materials required.
– Labor required.
– Accessibility of the affected plumbing system.
– Code requirements.
– Conditions discovered after inspection or during work.
– Additional work requested or approved by the customer.
No additional work will be performed without customer approval, except where immediate action is reasonably necessary to protect people or property or where otherwise permitted by applicable law.
8. CUSTOMER APPROVAL
Before performing non-emergency work, Tru Plumbing and Gas may provide the customer with a proposal, estimate, diagnosis, or other description of the recommended work.
By approving work, verbally or in writing, the customer authorizes Tru Plumbing and Gas to perform the approved services at the agreed price or according to the applicable estimate or proposal.
If conditions materially differ from those reasonably observable at the time of the original estimate, additional work may require additional customer approval.
9. ACCESS TO PROPERTY
Customers are responsible for providing reasonable and safe access to the property, equipment, plumbing systems, work areas, and other locations necessary to perform the requested services.
Customers should disclose known hazards, access restrictions, prior plumbing work, concealed conditions, or other circumstances that may affect the safety or performance of the work.
We may postpone or decline service if conditions present an unreasonable safety risk to our employees, contractors, customers, or others.
10. PERMITS, CODES, AND INSPECTIONS
Certain plumbing work may require permits, inspections, or compliance with applicable federal, state, county, or municipal laws and building or plumbing codes.
Where applicable, Tru Plumbing and Gas may obtain required permits or coordinate required inspections as part of the agreed scope of work.
Customers are responsible for matters outside the agreed scope of work, including permits or approvals that are expressly assigned to the customer.
11. PARTS, MATERIALS, AND PRODUCT AVAILABILITY
Parts, equipment, fixtures, and other materials may be subject to manufacturer availability, supply-chain conditions, discontinued products, or other factors outside our control.
When a specific product or part is unavailable, we may recommend an alternative that is reasonably comparable, subject to customer approval.
Manufacturer warranties, when applicable, are governed by the manufacturer’s own terms and conditions.
12. THIRD-PARTY PRODUCTS AND SERVICES
Our services may involve products, equipment, financing providers, manufacturers, payment processors, scheduling platforms, communication providers, or other third-party services.
Tru Plumbing and Gas is not responsible for the acts, omissions, policies, availability, or performance of third parties except to the extent required by applicable law.
Any financing option offered through a third-party financing provider may be subject to separate eligibility requirements, terms, fees, interest rates, and agreements established by that provider.
13. FINANCING
Financing options may be available for qualifying services or customers.
Financing is subject to the terms, conditions, approval requirements, interest rates, fees, and eligibility criteria of the applicable financing provider.
Tru Plumbing and Gas does not guarantee financing approval.
Customers should review all financing documents carefully before accepting financing.
14. MEMBERSHIP PLANS
Tru Plumbing and Gas may offer maintenance or membership plans that provide specified benefits, priority service, discounts, or other features.
Membership benefits, pricing, renewal terms, exclusions, cancellation requirements, and other conditions are governed by the specific membership agreement or offer applicable to the customer.
If there is a conflict between these Terms and a specific written membership agreement, the membership agreement will control with respect to the membership.
15. PROMOTIONS, DISCOUNTS, AND SPECIAL OFFERS
From time to time, Tru Plumbing and Gas may offer discounts, coupons, promotions, or special offers.
Unless otherwise stated:
– Offers are subject to availability.
– Offers may have expiration dates.
– Offers may apply only to qualifying services.
– Offers may not be combined with other discounts or promotions.
– Additional terms and conditions may apply.
Promotional offers may be changed or discontinued at any time without notice, subject to applicable law.
16. PAYMENTS
Customers are responsible for paying all amounts due for services, materials, applicable taxes, and other approved charges.
Payment terms may vary depending on the service, project, financing arrangement, or other agreement.
Failure to make payment when due may result in collection activity or other remedies permitted by law.
17. CANCELLATIONS AND RESCHEDULING
Customers should provide reasonable notice if they need to cancel or reschedule an appointment.
Certain appointments, services, promotions, membership plans, or special circumstances may be subject to separate cancellation or rescheduling policies.
If a cancellation fee or other charge applies, it will be communicated to the customer when applicable.
18. WORKMANSHIP AND WARRANTIES
Any warranty provided by Tru Plumbing and Gas will be governed by the specific written warranty or service agreement provided to the customer.
Manufacturer warranties for products and equipment are separate from any workmanship warranty provided by Tru Plumbing and Gas.
Warranty coverage may be subject to exclusions, limitations, maintenance requirements, improper use, unauthorized modifications, normal wear and tear, pre-existing conditions, or other conditions described in the applicable warranty.
Nothing in these Terms is intended to eliminate or limit any warranty, right, or remedy that cannot legally be excluded under applicable law.
19. EXISTING AND PRE-EXISTING CONDITIONS
Plumbing systems may contain concealed, pre-existing, defective, deteriorated, improperly installed, or code-noncompliant components.
Repairing one component may reveal additional conditions that could not reasonably have been identified before work began.
Tru Plumbing and Gas will communicate material additional conditions discovered during service and, where appropriate, provide recommendations or options for additional work.
20. WATER DAMAGE AND RELATED CONDITIONS
Plumbing failures can result in water damage, mold, structural damage, electrical hazards, or other conditions.
Customers are responsible for taking reasonable steps to protect their property and belongings when a plumbing emergency occurs.
Our plumbing services are intended to address the plumbing-related issue within the agreed scope of work. Unless expressly agreed in writing, Tru Plumbing and Gas does not provide general property restoration, mold remediation, structural repair, or other unrelated restoration services.
21. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, Tru Plumbing and Gas shall not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or related to the Website or services, including loss of use, loss of income, loss of business, or damage resulting from conditions outside our reasonable control.
Nothing in these Terms limits liability that cannot legally be limited or excluded under applicable law.
22. CUSTOMER RESPONSIBILITIES
Customers agree to:
– Provide accurate contact and property information.
– Provide reasonable access to the property and plumbing systems.
– Disclose known hazards or relevant conditions.
– Follow reasonable instructions provided by our technicians.
– Obtain customer-required approvals or permissions.
– Pay approved charges when due.
– Maintain installed equipment and plumbing systems as reasonably required.
– Avoid unauthorized modifications to completed work.
23. WEBSITE CONTENT
We make reasonable efforts to keep the information on our Website accurate and current. However, Website content may contain errors, omissions, outdated information, typographical errors, or information that changes over time.
Information about services, pricing, availability, promotions, service areas, financing, and other offerings is provided for general informational purposes and may be changed without notice.
The Website does not create a contractor-client relationship merely because you access or browse it.
24. INTELLECTUAL PROPERTY
All Website content, including text, graphics, logos, photographs, videos, trademarks, service marks, designs, layouts, and other materials, is owned by or licensed to Tru Plumbing and Gas unless otherwise indicated.
You may view and use the Website for personal and legitimate business purposes. You may not reproduce, modify, distribute, publicly display, sell, or otherwise exploit Website content without our prior written permission, except as permitted by applicable law.
25. USER-SUBMITTED INFORMATION
If you submit information through a contact form, service request, review, survey, or other Website feature, you represent that the information you provide is accurate and that you have the right to provide it.
You grant Tru Plumbing and Gas permission to use information submitted for the purpose for which it was provided, including responding to inquiries, scheduling services, providing customer support, and communicating with you.
Personal information is handled in accordance with our Privacy Policy.
26. TEXT MESSAGES AND ELECTRONIC COMMUNICATIONS
If you provide your mobile phone number and consent to receive text messages from Tru Plumbing and Gas, you may receive communications relating to appointments, service requests, customer support, reminders, or other business communications.
Message frequency may vary. Message and data rates may apply.
You may opt out of promotional or non-essential text messages by following the instructions provided in the applicable message, such as replying STOP where supported. You may also contact us directly to request assistance with messaging preferences.
Opting out of certain messages may affect our ability to communicate appointment or service information electronically.
27. PRIVACY
Your use of the Website may involve the collection and processing of personal information. Our collection and use of personal information are described in our Privacy Policy.
By using the Website, you acknowledge that you have had an opportunity to review our Privacy Policy.
28. LINKS TO THIRD-PARTY WEBSITES
The Website may contain links to websites or services operated by third parties.
These links are provided for convenience and do not necessarily constitute an endorsement by Tru Plumbing and Gas.
We are not responsible for the content, privacy practices, security, availability, or policies of third-party websites or services.
29. DISCLAIMER OF WARRANTIES
To the maximum extent permitted by applicable law, the Website is provided on an “as is” and “as available” basis.
We do not guarantee that the Website will always be available, uninterrupted, secure, error-free, or free from viruses or other harmful components.
Nothing in these Terms excludes warranties or rights that cannot legally be excluded.
30. FORCE MAJEURE
Tru Plumbing and Gas shall not be responsible for delays or failures caused by circumstances beyond our reasonable control, including severe weather, natural disasters, fire, flooding, utility interruptions, transportation disruptions, labor disputes, governmental actions, supply shortages, public emergencies, or other events beyond our reasonable control.
31. CHANGES TO THESE TERMS
We may update or modify these Terms from time to time.
Updated Terms will be posted on the Website with a revised effective date. Your continued use of the Website or services after updated Terms are posted constitutes acceptance of the revised Terms to the extent permitted by law.
32. GOVERNING LAW
These Terms shall be governed by and interpreted in accordance with the laws of the State of Florida, without regard to conflict-of-law principles, except where applicable law requires otherwise.
33. SEVERABILITY
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision shall be limited or removed to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
34. ENTIRE AGREEMENT
These Terms, together with any applicable service agreement, proposal, estimate, warranty, membership agreement, Privacy Policy, and other written terms provided by Tru Plumbing and Gas, constitute the applicable agreement between you and Tru Plumbing and Gas regarding the subject matter covered by those documents.
35. CONTACT INFORMATION
If you have questions about these Terms and Conditions, please contact Tru Plumbing and Gas LLC.
Tru Plumbing and Gas LLC
4612 East Highway 20
Niceville, FL 32578
Website: https://www.truplumbingandgas.com/
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LEGAL NOTICE
This Terms and Conditions document is provided as a general website terms template and is not legal advice. Tru Plumbing and Gas LLC should have this document reviewed by a qualified Florida attorney before publication to ensure it accurately reflects the company’s services, warranties, cancellation policies, financing arrangements, SMS practices, and applicable Florida and federal laws.